Frequently Asked Questions

When will my car be ready?
We will give you a completion date to depend on, as well as an explanation of repairs when discussing your vehicle’s repair process with us.

What can delay the job?
The availability of parts. Most all parts today are local (within the Metroplex) and available within one day. However, there are specific vehicles that have part delays.

Will my car ever be the same?
It will drive the same, feel the same and look the same. Just keep in mind that there are some building processes that are not available outside the factory. We use state-of-the-art equipment that will restore your vehicle to pre-loss condition.

If you have all the parts, except one, will you start the work?
Yes, unless we are missing a “foundation part”, in which case you will be notified.

What type of warranty do you offer?
We offer a Lifetime Limited Warranty, for details please click here.

What if some additional repairs are needed after the estimate?
If the vehicle is not drivable before the repair process, hidden damage may only be visible after “tear down” or disassembly of exterior parts. Additional repairs or “supplemental estimates” are approved only after “tear down”. If not an insurance claim, the customer will always be notified for approval before any additional expense. Note: Supplemental estimates are shops responsibility to obtain from insurance company.

Are you able to coordinate all aspects of the repair with my insurance company?
Yes, we have established relationships with most insurance companies.